Starting on Jan. 1, 2019, a new 24/7 Regional Behavioral Health Crisis Line will be activated. The toll free number is 1-877-266-1818.
The new crisis line will replace First Call for Help, which will be deactivated on the same date. The priority of the new line is to provide services for and on behalf of individuals who are in crisis and may need an assessment by a mental health professional. We recognize there are individuals in our community who have historically called First Call for Help for support who are not in a crisis state. Unfortunately, we will no longer be able to provide those individuals with supportive listening. Individuals who inadvertently call the new crisis line who are not in need of crisis services will be provided alternative resources, which may include a referral to outpatient behavioral healthcare.
The change is part of the state’s plan to transform publicly-funded healthcare services. Frontier Behavioral Health will contract with the Spokane County Regional Behavioral Health-Administrative Service Organization (BH-ASO) to operate the 24/7 line, which will serve Spokane, Adams, Ferry, Lincoln, Pend Oreille and Stevens counties.
FBH will phase in the new crisis phone number in stages and will be fully operational by Jan. 1, 2019. In the meantime, First Call for Help will continue to operate 24/7 until the end of the year. After Jan. 1, callers to First Call for Help will get a voice mail message with prompts that connect them to the new number. The result is that no call will go unanswered.