New Crisis Line Will Serve the Region Sep 24, 2018

A new regional crisis line operated by Frontier Behavioral Health will come online by Jan. 1, 2019, and serve Spokane, Stevens, Lincoln, Adams, Pend Oreille and Ferry counties. The toll free number is 1.877.266.1818.

FBH will contract with the Spokane County Regional Behavioral Health-Administrative Service Organization (BH-ASO) to operate the 24/7 crisis line, which is part of the state's plan to transform publicly-funded healthcare services. The new number will replace First Call for Help, a Spokane County-only resource line staffed by volunteers.

"We understand that it will be an adjustment for many individuals in our community," said Jeff Thomas, Chief Executive Officer of FBH. "But what we want people to understand is that they are not losing critical services. We will continue to provide the Spokane community with a 24/7 phone line as we've always done, and at the same time expand that resource to other counties in our region."

To meet the state's January 1 deadline for activating the hotline, FBH is currently recruiting and training master's-level clinicians who will provide telephone triage and crisis intervention services and make direct referrals to mobile crisis outreach teams including Designated Crisis Responders. They will also connect individuals to outpatient behavioral health services.

Callers who dial the First Call for Help number will hear a message that allows them to select the new crisis line for immediate assistance or the Eastern Washington 2-1-1 resource line for free information about community partners.

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