Crisis Outreach and ITA services are provided 24-hours a day, 7-days a week by master’s-level staff who are skilled in crisis intervention and resolution. The primary function of crisis outreach is to assist individuals of any age who are in emotional crisis by completing a holistic assessment and implementing appropriate measures to help maintain their safety and stability. Staff assess an individual’s level of functioning and risk, and collaborate with them to create viable stabilization plans.
Crisis Response Professionals are experienced at working with mentally ill individuals and families, and are trained to meet competency requirements for designation as a Designated Crisis Responder (DCR) in order to provide involuntary treatment assessments under the Involuntary Treatment Act (ITA). All DCR’s are certified as Child Mental Health Specialists (CMHS) and most have other specialist designations as well including chemical dependency, geriatric, ethnic minority and/or developmental disability.
Crisis Response services are available 24/7, and can be accessed by calling 509-838-4651. On-site walk-in hours are also available on a scheduled or unscheduled basis during the hours of 8 a.m. – 5 p.m., Monday through Friday. CRS serves individuals throughout Spokane County. There is no charge for services.